HOW DOES A BOOKING WORK IN THE ONLINE STORE?

Opting for our online store is the most convenient way to place an order. It allows you to check availability and pricing instantly, facilitating the process 24/7. Simply choose your preferred pickup and return dates within the available time slots. As you add items to your cart, the online store will inform you about their availability for your event in real time.

If delivery is your preference, you can select it during the checkout process. Please note that for delivery orders, we will contact you the Sunday before your event to provide exact delivery times. To finalize your booking, proceed to checkout, where you'll be prompted to make a deposit via credit card/PayPal. Once the deposit is paid, you'll receive a confirmation email, securing your booking. For any inquiries or if we need further information about your booking, don't hesitate to call us at (512) 937-3003. Alternatively, we'll reach out to you if there are any questions from our end.

CAN I MODIFY MY RENTAL BOOKING?

Adding Items To Your Existing Order:

Should you desire to add items to your current order, kindly reach out to us via email at Navapartyrentals@gmail.com with your request. We will address your request during our next office session.

Minor Adjustments:

Changes of a minor nature can be accommodated if communicated 15 days or more before your scheduled event.

Cancellation Refunds:

Refunds for cancellations are not provided for items canceled with less than 30 days' notice. It's important to note that the 15% deposit fee is non-refundable.

HOW DO I PAY?

Payment Options: We offer the convenience of online payments through credit cards or Visa Debit directly on our website. Alternatively, if you have received a quote from us, we will send a 25% payment request online, which can also be settled using a credit card or Visa Debit. We also can arrange to payment using Zelle, Venmo, and CashApp.

Instant Online Booking: When making an online reservation, our system will prompt a request for a 15% non-refundable deposit to secure the booking.

Payment Deadline: Upon arrival at your designated location, we kindly request full payment to be settled before the commencement of your event.

IS THERE REFUNDS ON UNUSED EQUIPMENT?

No refunds will be provided for unused equipment. Availability of rental equipment is contingent upon the status at the time of booking. The official rental period commences either upon customer pick-up or upon delivery drop-off. Prices are subject to change without prior notice.